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1.
Please specify your job title ?
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2.
What are the objectives to be achieved from an ERP Implementation that satify the shareholders and those with financial interest in the organisation ?
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3.
What are the objectives to be achieved that benefits the customer from an ERP Implementation?
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4.
What are the objectives to be achieved from an ERP Implementations to sustain the organisational ability to change and improve ?
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5.
What are the objectives to be achieved from an ERP Implementation for effective and efficient Business Processes?
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6.
Please rate the effectiveness of these metrics to measure Value Delivery ?
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7.
Please rate the effectiveness of these metrics for the measurement of Cost Management and Risk Management ?
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8.
Please rate the effectiveness of these metrics for measuring Financial Compliance ?
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9.
Please rate the effectiveness of these metrics for measuring Increase in Market share ?
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10.
Please rate the effectiveness of these metrics in measuring Financial Planning ?
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11.
State the extent to which the following factors affect Customer Satisfaction Survey ?
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12.
State to what extent the following factors affect Customer productivity and cost improvement ?
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13.
Can the following factors be measured using a Percentage of Targets Achieved and Percentage of Business Process Covered metric?
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14.
Can the following metrics be used to measure Customer Service ?
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15.
Do the following metrics apply to the ERP Development Process?
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16.
Do the following metrics apply to the ERP ongoing adaptation process?
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17.
Do the following metrics apply to the ERP Life Cycle and Change Management?
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18.
Can the following metrics can be used to measure the success of re-engineering of Business Process?
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19.
Can the following metrics can be used to measure the Increase in Process Efficiency and Process Maturity ?
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20.
Can the following metrics be used to measure the efficiency of Enterprise Architecture?
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21.
Can the following metrics be used to measure the Lower Process Cost ?
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22.
Can the following metrics be used to measure the Automation and Integration of the value chain and Internal Policies Compliance ?
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23.
Please rate the effectiveness of these metrics describing Knowledge Management effectiveness?
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24.
Please rate the effectiveness of these metrics to measuring ERP adaptability to change and constant improvement .
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25.
Please rate the use of these metrics for measuring effectiveness of Training Documentation ?
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26.
Please rate the effectiveness of these metrics for measuring the degree of Product and Business Innovation?
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27.
Please rate the effectiveness of these metrics for measuring the degree of Information gathered for Strategic Information Making ?
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