Guy's Towing Service Inc. Customer Survey
Answers marked with a * are required.
1.
Guy's Towing Service Inc.
Thank you for taking the time, to help us make our services even better. Upon completion of this survey you will receive a 10% off coupon, via email, the next unfortunate time that you need us. Thank you again for helping us become Louisiana's largest towing and recovery company. If you do not fully fill out this survey you will not receive the discount email, and your survey may be discarded.
1.
Name: First, Last
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2.
Email Address:
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3.
Phone #
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4.
vehicle that was towed:
Year: (if you don't know please answer "don't know")
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5.
Make: (if you don't know please answer "don't know")
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6.
Model: (if you don't know please answer "don't know")
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7.
Color: (if you don't know please answer "don't know")
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8.
Invoice (reference) number: this should be on the card that the driver left for you, or on the top right hand corner of the invoice copy that was given to you. (if you don't know please put don't know)
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9.
Date in which we towed your vehicle: (if you don't know please answer "don't know")
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10.
What the Guy's Towing Technician's tech number or name that serviced your vehicle? (This should be located on the top right corner of the card you were given) Or, do you know the invoice number on the ticket from when your car was serviced? (this would be located on the top right corner of the copy of the invoice given to you or the facility in which you vehicle was delivered to by the technician)
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11.
Which one of our locations was your vehicle serviced by?
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Lafayette, La
Broussard, La
Baton Rouge, La
12.
How satisfied were you with the time in which our dispatcher/receptionist answered your call?
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Very Satisfied
Satisfied
Neutral
Not Satisfied
Very Dissatisfied
13.
How do you feel the dispatcher/receptionist was able to understand your situation?
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Very Satisfied
Satisfied
Neutral
Not Satisfied
Very Dissatisfied
14.
If you were given an ETA (estimate time of arrival), do you feel that we were on time to you?
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Very Satisfied
Satisfied
Neutral
Not Satisfied
Very Dissatisfied
15.
How would you rate your overall experience with our dispatcher/receptionist?
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Very Satisfied
Satisfied
neutral
not satisfied
very dissatisfied
if you were not satisfied or very dissatisfied please explaing why
16.
How satisfied were you with the overall appearance of the technician sent to you aid?
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Very Satisfied
Satisfied
Neutral
Not Satisfied
Very Dissatisfied
if you were not satisfied or very dissatisfied please explaing why
17.
How satisfied were you with the way the technician treated your vehicle?
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Very Satisfied
Satisfied
Neutral
Not Satisfied
Very Dissatisfied
if you were not satisfied or very dissatisfied please explaing why
18.
How likely would you be to suggest Guy's Towing Service Inc. to your friends and/or family?
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absolutely
likely
not likely
if not likely, please breifly explain why
19.
How would you rate your overall experience with Guy's Towing Service Inc.
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Poor
Below Average
Average
Good
Excellent
if poor or below average please explain
20.
Do you feel that there is any way that we (guy's towing) could have made this a better overall experience for you? If so, can you please explain?
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21.
Can Guy's Towing Service Inc. contact you via phone and/or email, with coupons for future service, new and exciting things that we be going on via GTS, and to follow up with any questions and/or concerns you may have listed above?
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Yes either is fine
Yes via email
Yes via phone
No
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