Answers marked with a * are required.
1.
Technology transformation in ICICI bank
Dear Sir/Madam
I am student of MBA pursuing my course from IILM institute in Gurgaon. I am doing a research on the effect of technology transformation in ICICI bank as an organization.This Survey is to find out the level of satisfaction in ICICI customers after technology transformation took place in ICICI bank as an organization.
Please take out just 5 min. to fill this survey. as we are not asking for ur personal details so, data collected from this survey would be kept confidential.
Thank you
1.
AGE
18-24
25-30
31-40
Above 40
2.
Proffession
3.
Do you have any account in icici bank?
*
Yes
No
4.
With which facility are you pleased the most?
Online transaction
ATM
Debit card
credit card
customer care
5.
Do you like the online banking sysyem?
Yes
No
6.
How friendly is the website of the bank?
User friendly
Hard to navigate
Not appropriate information
Bulky
7.
If you find yourself in the mid of the difficulty of the new technology your first step would be??
Talk to customer care
Abusing the bank and technology
Go by yourself to bank
8.
How interested are you in using these new technology of bank?
Very interested
Not satisfied
Can’t say
Nothing new
9.
Where do you rate the customer care services of the bank provided to you?
Very good
Good
Poor
Very bad
Can’t say
10.
Security comes to your mind using online banking??
Very often
Sometimes
No: I believe in bank
11.
The benefits you see due to change in technology of the bank?
12.
Do you have any suggestions in your mind about this bank?
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