Super User Survey
Answers marked with a * are required.
This survey is about people who have an role in IT but do not work within the IT organization. They can be called Super or Expert Users but they may have other titles.
You can answer based on your own organization or you can answer on behalf of your typical customer if you are a consultant/vendor.
1.
Does the user organization have Super Users i.e. people who have an IT related role but work outside the IT department?
no
no officially but in practice yes
yes
yes but they have some other title
2.
What is included in the Super User's role
Most important (select only one)
Also important
Involved
No role
Taking part in change management
Creating manuals
Being a contact point between the Business and the IT department or IT service providers
Collecting improvement ideas
Acting as a local support
Taking part in developing/improving applications and solutions
Training users
Managing access rights
3.
How much time the Super User role requires?
Very little, under 10 %
Some, 10-30%
About half 30-70%
Full time, over 70%
4.
What is your role?
I am a consultant or trainer
I represent IT tools
I represent IT service provider
I represent internal IT Department
I am not part of IT but work with IT related matters
5.
In which country you work?
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