P/R Mortgage & Investment Corp. Customer Satisfaction Survey
 
 
1. When considering the usual course of business, your preferred method of remote communication is:



      
 
 
 
2. When contacting P/R via telephone, your call is answered in a timely fashion:
 
 
 
3. When contacting P/R via telephone, your call is answered in a courteous fashion:
 
 
 
4. P/R employees are easily contacted and available via telephone or e-mail:
 
 
 
5. When inquiring with P/R about available products and services, do you receive answers and information that satisfy your needs?



      
 
 
 
6. When contacting P/R regarding problems or concerns, the issues are resolved to your satisfaction:
 
 
 
7. Do you consider the P/R staff to be well-informed and familiar with the relevant products and procedures?


      
 
 
 
8. Would you be willing to upload/download documents to a secured log-in site (instead of sending via email)?


       		 
 
 
9. How do you rate your understanding of origination/processing (pre-close) procedures and documentation such as application assembly and third party reports (appraisals, etc.)?
 
 
 
10. How do you rate your understanding of servicing (post-close) procedures such as forms/submission for replacement reserve/repair escrow and insurance loss disbursements?
 
 
 
11. How does your overall experience with P/R compare to other multifamily lenders?





      
 
 
 
12. We Appreciate Your Feedback! Please Leave Comments...
 
 
 

Upon Survey Completion Please Click the "Done" Button Below ↓

Thank you for your participation,

The P/R Mortgage Staff

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Please visit our website:

http://www.prmic.com/