NCCBB 2017 Donor Satisfaction Survey
Answers marked with a * are required.
 
1. What was the date and location of your most recent donation?
Where
When
 
 
 
2. What prompted you to make that donation at that time?






      

 
 
 
3. Was this your first donation with us?
      
 
 
 
4. How would you rate the overall quality of your most recent donation experience?




      

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5. How would you rate your satisfaction with waiting time?




      

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6. I found NCCBB staff to be welcoming and easy to communicate with.




      

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7. NCCBB staff treated me with respect and professionalism.




      

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8. Each stage of the donation process was explained to me.




      

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You're half way there!
 
 
 
9. NCCBB staff thanked me for my donation and made me feel appreciated.




      

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10. How familiar are you with NCCBB's Platelet/Plasma Apheresis program?




      

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11. How familiar are you with NCCBB's Double Red Cell apheresis program?




      

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12. What can the NCCBB do to improve your donor experience?
 
 
 
13. My experience at NCCBB met my expectations.





      

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14. What might influence you to donate more frequently?
 
 
 
15. How did you hear about this survey?






      

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16. Name (optional)
 
 
 
17. Email (optional)
 
 
 
Thank you - Your input and satisfaction are extremely important to us and we appreciate the time you have devoted to this survey and to being a life saving blood donor!

Thank you,

John W. Gullam
Director, Donor Resources
jgullam@nccbb.org

www.nccbb.org

 
 
 

THANK YOU!
 
 
 
 
 

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