1. What is your name?(needed for prize) *

2. What is your phone number?(needed for prize) *

3. What is your e-mail address?(needed for prize) *

4. When looking to buy a new pc/laptop, rank (1 - 10  - 10 being very important 1 being not at all important)  the importance of each of the following: *

5. If  your computer is broken, would you: *

6. How much did you pay for your last computer repair service? *

7. Was it for a desktop, or a laptop? *

8. What was actually repaired on your system? *

9. Was it on-site service, or did you have to take it to a repair shop? *

10. If you took it to the repair shop, how long was it there? *

11. Did you receive an invoice detailing all fees involved, or was it all grouped into one price? *

12. Please tell me the individual totals, or the total with service if grouped:
*

13. Was there anything in particular that you liked or disliked about the service, costs, time involved, customer relations, etc?
*

14. Have you ever had to pay for virus or spware/adware removal? If so, how much were you charged? *

15.  Rate the following on a scale of 1 – 10 (10 being the totally agree – 1 being totally disagree) *

16. When selecting a computer repair company, I use the following guidelines:
*

17. When I have had a computer problem in the past, I used the following methods to locate a repair company:
*

18. In years, how old is your computer? *