IT Governance and ERP Systems
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1. Evaluation of Balanced Scorecard.
  The answers which you specify are highly confidential and will be used for the purpose of Academic Research.
 
1. Please specify your job title ? *
 
 
 
2. What are the objectives to be achieved from an ERP Implementation that satify the shareholders and those with financial interest in the organisation ?






       		 
 
 
3. What are the objectives to be achieved that benefits the customer from an ERP Implementation?












       		 
 
 
4. What are the objectives to be achieved from an ERP Implementations to sustain the organisational ability to change and improve ?





       		 
 
 
5. What are the objectives to be achieved from an ERP Implementation for effective and efficient Business Processes?










       		 
 
 
6. Please rate the effectiveness of these metrics to measure Value Delivery ?
 
1 2 3 4 5 6 7 8 9 10
Performance of Business Units that use ERP Systems.
Percentage of Strategies Implemented
Performance Measurements of ERP Systems.
Percentage of Business goals that support IT Goals.
Percentage of Product Development Capacity.
 
 
 
7.
Please rate the effectiveness of these metrics for the measurement of Cost Management and Risk Management ?
 
1 2 3 4 5 6 7 8 9 10
Percentage of Strategies Implemented.
Ratio of IT Costs and Total Profit.
Return of Investment of ERP Projects.
Performance measurements of ERP Systems.
Maintenance Costs.
 
 
 
8.
Please rate the effectiveness of these metrics for measuring Financial Compliance ?
 
1 2 3 4 5 6 7 8 9 10
Degree of SOX (Sarbanes - Oxley) Compliance achieved.
Number of Audits Performed.
Number of Security Initiatives Implemented.
Performance of Business units using ERP Systems.
Return on Investments for ERP projects.
 
 
 
9. Please rate the effectiveness of these metrics for measuring Increase in Market share ?
 
1 2 3 4 5 6 7 8 9 10
Number of Security Initiatives Implemented.
Percentage of Strategies Implemented.
Number of Audits Performed.
Percentage of Business goals that support IT Goals.
Maintenance Costs.
 
 
 
10. Please rate the effectiveness of these metrics in measuring Financial Planning ?
 
1 2 3 4 5 6 7 8 9 10
Maintenance Costs
Return on Investment of ERP Projects
Ratio of IT Costs and Total Profits
Percentage of Business Goals that support IT Goals
Performance measurements of ERP System
 
 
 
11. State the extent to which the following factors affect Customer Satisfaction Survey ?
 
Strongly Disagree Disagree Undecided Agree Strongly Agree
Relationship
Communication
Knowledge
Reliability
Ease of use
Customer Service
 
 
 
12. State to what extent the following factors affect Customer productivity and cost improvement ?
 
Strongly Disagree Disagree Undecided Agree Strongly Agree
Accuracy
Timeliness
Security
Ease of Use
System Stability
Reliability
 
 
 
13. Can the following factors be measured using a Percentage of Targets Achieved and Percentage of Business Process Covered metric?
 
Strongly Disagree Disagree Undecided Agree Strongly Agree
Knowledge
System Stability
Customer Service
Change Management Support
Documentation
 
 
 
14. Can the following metrics be used to measure Customer Service ?
 
Strongly Disagree Disagree Undecided Agree Strongly Agree
Project Performance
Problem Occured
Number of Complaints per customer
Number of Complaints resolved
 
 
 
15. Do the following metrics apply to the ERP Development Process?
 
Strongly Disagree Disagree Undecided Agree Strongly Agree
Cost of ERP Projects compared to Industry Benchmarks
Estimated and Actual Time taken for ERP Implementation
New IT Maturity Level
Estimated and Actual costs of each process
Number of Functionalities Exploited.
 
 
 
16. Do the following metrics apply to the ERP ongoing adaptation process?
 
Strongly Disagree Disagree Undecided Agree Strongly Agree
User Satisfaction Survey Response
Assessment Based on the State of the Infrastructure
Cost of Annual Maintenance
ERP Services Available
Number of Transactions.
 
 
 
17. Do the following metrics apply to the ERP  Life Cycle and Change Management?
 
Strongly Disagree Disagree Undecided Agree Strongly Agree
Estimated and Actual Time taken for ERP Implementation.
Estimated and Actual costs of each process.
Number of Transactions
User Satisfaction Survey
Costs of ERP projects compared to Industry Benchmarks
 
 
 
18. Can the following metrics can be used to measure the success of re-engineering of Business Process?
 
Strongly Disagree Disagree Undecided Agree Strongly Agree
Estimated Time and Actual Time taken for ERP Implementation
New IT Maturity Level
Assesment Based on the State of the Infrastructure.
Number of Functionalities Exploited
ERP Services Available
 
 
 
19. Can the following metrics can be used to measure the Increase in Process Efficiency and Process Maturity ?
 
Strongly Disagree Disagree Undecided Agree Strongly Agree
Number of Transactions
New IT Maturity Level
Assessment based on the State of the infrastructure
Cost of Annual maintenance of ERP Systems.
Costs of ERP Projects compared to Industry Benchmarks
 
 
 
20. Can the following metrics be used to measure the efficiency of Enterprise Architecture?
 
Strongly Disagree Disagree Undecided Agree Strongly Agree
New IT Maturity Level
Assessment based on the State of the infrastructure
Number of Functionalities Exploited
Costs of ERP Projects compared to Industry Benchmarks
User Satisfaction Survey
 
 
 
21.
Can the following metrics be used to measure the Lower Process Cost ?
 
Strongly Disagree Disagree Undecided Agree Strongly Agree
Number of Transactions
Number of Functionalities Exploited
Cost of Annual Maintenance of ERP Systems
Cost of ERP Projects compared to Industry Benchmarks
Estimated and Actual Time taken for Implementation
 
 
 
22. Can the following metrics be used to measure the Automation and Integration of the value chain and Internal Policies Compliance ?
 
Strongly Disagree Disagree Undecided Agree Strongly Agree
Assessment Based on the State of the Infrastructure
ERP Services Available
Number of Functionalities Exploited
New IT Maturity Level
Number of Transactions
 
 
 
23. Please rate the effectiveness of these metrics describing Knowledge Management effectiveness?
 
1 2 3 4 5 6 7 8 9 10
Sucess Rate of Training Documentation
Hours training for User
Level and use of IT Governance Knowledge Management Systems
Level of Business Perception of IT Value
Employee Performance Improvements after ERP Project Implementation
 
 
 
24. Please rate the effectiveness of these metrics to measuring ERP adaptability to change and constant improvement .
 
1 2 3 4 5 6 7 8 9 10
User Satisfaction Surveys
Level and Use of IT Governance Knowledge Management Systems
Level of Business Perception of IT Value
Employee Performance improvements after ERP Project Improvement
Sucess Rate of Training Documentation
 
 
 
25. Please rate the use of these metrics for measuring effectiveness of Training Documentation ?
 
1 2 3 4 5 6 7 8 9 10
Sucess rate of training documentation
Hours training for user
Employee Performance Improvements after ERP Project Implementation
 
 
 
26. Please rate the effectiveness of these metrics for measuring the degree of Product and Business Innovation?
 
1 2 3 4 5 6 7 8 9 10
Level and Use of IT Governance Knowledge Management Systems
Level of Business Perception of IT Value
Employee performance improvements after ERP Project Implementation.
 
 
 
27. Please rate the effectiveness of these metrics for measuring the degree of Information gathered for Strategic Information Making ?
 
1 2 3 4 5 6 7 8 9 10
User Satisfaction Surveys
Employee performance improvements after ERP Project implementation
Level and use of IT Governance Knowledge Management Systems
Level of Business Perception of IT value.
 
 
     
 
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