Guy's Towing Service Inc. Customer Survey
Answers marked with a * are required.
 
1. Name: First, Last *
 
 
 
2. Email Address: *
 
 
 
3. Phone # *
 
 
 
4. vehicle that was towed:
Year: (if you don't know please answer "don't know")
*
 
 
 
5. Make: (if you don't know please answer "don't know") *
 
 
 
6. Model: (if you don't know please answer "don't know") *
 
 
 
7. Color: (if you don't know please answer "don't know") *
 
 
 
8. Invoice (reference) number: this should be on the card that the driver left for you, or on the top right hand corner of the invoice copy that was given to you. (if you don't know please put don't know) *
 
 
 
9. Date in which we towed your vehicle: (if you don't know please answer "don't know") *
 
 
 
10. What the Guy's Towing Technician's tech number or name that serviced your vehicle? (This should be located on the top right corner of the card you were given) Or, do you know the invoice number on the ticket from when your car was serviced? (this would be located on the top right corner of the copy of the invoice given to you or the facility in which you vehicle was delivered to by the technician) *
 
 
 
11. Which one of our locations was your vehicle serviced by? *


      
 
 
 
12. How satisfied were you with the time in which our dispatcher/receptionist answered your call? *




      
 
 
 
13. How do you feel the dispatcher/receptionist was able to understand your situation? *




      
 
 
 
14. If you were given an ETA (estimate time of arrival), do you feel that we were on time to you? *




      

 
 
 
15. How would you rate your overall experience with our dispatcher/receptionist? *





      
 
 
 
16. How satisfied were you with the overall appearance of the technician sent to you aid? *





      
 
 
 
17. How satisfied were you with the way the technician treated your vehicle? *





      
 
 
 
18. How likely would you be to suggest Guy's Towing Service Inc. to your friends and/or family? *



      
 
 
 
19. How would you rate your overall experience with Guy's Towing Service Inc. *





      
 
 
 
20. Do you feel that there is any way that we (guy's towing) could have made this a better overall experience for you? If so, can you please explain? *
 
 
 
21. Can Guy's Towing Service Inc. contact you via phone and/or email, with coupons for future service, new and exciting things that we be going on via GTS, and to follow up with any questions and/or concerns you may have listed above? *



      

 
 
 
 
 

Created with eSurveysPro.com Survey Software.