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1.
Gender:
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2.
Age:
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3.
Nationality:
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4.
Times I used Dubai airports per year:
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5.
If you are employee in the UAE what is your present position?
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6.
How long have you worked for this organization? (If applicable)
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7.
What is the highest level of education you have attained?
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8.
I like the staff in Dubai International Airports (DIA) as they are friendly.
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9.
I like the staff in Dubai International Airports (DIA) as they are helpful.
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10.
I am satisfied with the respond to the telephone enquiries.
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11.
There are a variety of useful facilities in DIA which help me during my travel.
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12.
The temperature is comforting in Dubai International Airport.
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13.
The atmosphere is comforting in Dubai International Airport.
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14.
I am satisfied with the time of the Baggage Handling System.
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15.
The staff in DIA showed interest in me as they treated me as a valued customer.
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16.
I like the Information Center as they provide simple information.
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17.
I like the Information Center as they provide useful information.
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18.
I am satisfied with the response time of attending to my complaints calls.
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19.
The staff in DIA is knowledgeable.
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20.
It was easy to find information about my travel.
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21.
I like the restaurants in DIA as they provide variety of choices.
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22.
I like the restaurants in DIA as they are clean.
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23.
I am satisfied with the transportation services provided in DIA.
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24.
I am satisfied with the clarity of the information provided to me by DIA staff.
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25.
I will recommend my lovely ones to visit DIA.
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26.
I am satisfied with the overall experience in DIA.
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27.
I am satisfied with the overall services provided by the staffs in DIA.
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28.
I am satisfied with the airport taxes in DIA.
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29.
I am satisfied with cleanness of the airport.
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