Factor Affecting telecommunications mobile banking -Tanzania

Answers marked with a * are required.

1. Research Questionaires

Thanks for the time you devoted for this research, it will take you up to 5 minutes to accomplish, remember that this is purely an accademic research survey on factor affecting telecommunication mobile banking bussiness going on in Tanzania. Among aims is to identify whether Tanzania society is on track with the mobile banking in terms of utilization, benefit realizations and general focus of the community on it. Please distribute to all you have access to.

1. Which district do you live?

2. What is your gender *

Male
Female

3. What is your age groups
*

0-18
19-35
36-55
above 55

Who is your operator

BOL
Tigo
Vodacom
Zantel
Sasatel
Zain
Hits
Other (Please Specify)

Who is your telecommunications mobile banking operator/ or mobile banking brand name?

Tigo
Vodacom/ MPESA
Zain / ZAP
Zantel/ Z_PESA
Other (Please Specify)

What are the preferred features of your choice on telecommunications mobile banking?

Transfer funds
Purchase Mobile Top-ups
Paying Mobile Phone Bills
Paying Utility Bills
Making a Donation
Buying Value Added Services (songs, ringtones etc)
Review your Mini Statements
Other (Please Specify)

What are the perceived costs hierarchy to transact via telecommunications mobile banking?

Very Cheap Fair Expensive Unreasonable Others ...............................

It is a good idea to use telecommunications mobile banking

Strongly agree Agree Not sure I disagree Strongly disagree

What advantage makes you prefer telecommunications mobile banking compared to ordinary banking systems?

Ubiquity (the state of being everywhere at time)
Immediacy
Network coverage
Agent’s network
Other (Please Specify)

10.

What do you think the mobile banking telecommunication companies should do to increase the utilization of their mobile banking?

Lowering cost
Advertising
Educating & motivations
Increasing payments agents centres
Other (Please Specify)

11.

Which class of people you think do utilize telecommunications mobile banking?

Business people Employed Unemployed Student Farmers Others ....

12. Do you agree that telecommunications mobile penetration especially in rural areas is growing?

Strongly agree Agree Not sure I disagree Strongly disagree

13.

What disadvantage do you think are posed by telecommunications mobile banking in Tanzania market?

Insecurity
Expensive
Uncomfortable
Other (Please Specify)

14. Why do you think telecommunications mobile banking is not optimally utilized in Tanzania regardless of their benefits?

Cost is high
People do not know the service Absence of credits systems
Tanzanian Ignores the service
I don’t know
Other (Please Specify)

15. Comments on Telecommunication Mobile Banking


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