Answers marked with a * are required.
 
 
1. If you would like to receive the summary findings of this survey, based on responses from other Indian companies, please enter your Name and email address.
 
 
 
2. Please select your role /department in the organisation?
      
 
 
 
3. Please select the industry of your company
      
 
 
 
4. Keeping in view your company rate the following risk
  Major MInor Negligible
Reputational risk
Regulatory Risk
Credit Risk
Financing Risk
Market risk
Human Capital
IT Network
Political Risk
 
 
 
5. Reputation risk, in view of your company is considered to be a
      
 
 
 
6. Rate the following according to the impact they have on your organization
  Major Minor Negligible
Reputation as a source of competitive advantage
Bad news in media about the organization
Consumer: brand switching
Government Intervention
Compliance with ethics
 
 
 
7. which of the following by any way caused loss to your company in recent past?
  Yes No
Loss of reputation
Loss of skilled HR
Employee Fraud
IT Failure/electronic security breach
Damage to Infrastructure
Loss or theft of Intellectual Property
 
 
 
8. Which of the following you consider can damage reputation of your company
  Yes No
Non compliance with regulatory and legal obligations
Unethical practices
Security Breach
Failure to deliver
Poor crisis management
Failure to achieve targets
Association with people or organization of poor repute
Failure to hold social responsibility
 
 
 
9. Which of the following activities are being followed at your company to manage Reputational Risk?
  Yes No
Crisis management process is planned and documented
External news n perceptions about the organization are measured on regular basis
A broad program for corporate social responsibility to address possible sources of reputational risk is developed
Reputational threats are symmetrically tracked
Employees are trained to identify and manage reputational risk
A separate department or team handles reputational risk
Relationships and trust with pressure groups and other potential crisis of your firm are established
 
 
 
10. Communication with customers is very important and often provides metholds to gauge a company's reputation. 

How often do you check the perception about the following with your stakeholders / customers?



 
 
 
11. Who of the following has contributed to managing reputation risk in your company?
       		 
 
 
12. How good your company is in following area
  Above Average Average Below Average No efforts are made for this
Communication with customers
Enforcing strong controls on governance and compliance
Monitoring threats to reputation
Ensuring ethical practices
Communicating with external stakeholders
 
 
 
13. Do you agree or disagree with the following statements?
  Agree Disagree Neutral
Corporate reputation is one of the primary assets of my firm
The risks involving an organization’s reputation have increased
Significantly over the past five years Reputational risk is harder
to manage than other forms of risk
My firm is proactive in enhancing and protecting its reputation
It is impossible to quantify the impact of reputational risks
Our program for corporate social responsibility is reputational
Risk management by another name
My firm usually thinks about its reputation only when things go wrong
A well-run business doesn’t t need to invest extra resources into guarding
Against reputational risk
 
 
 
14. Rate each of the following as an obstacle to managing reputational risk in your organization?                                                          
  Major Obstacle Minor Obstacle No Effect
Lack of established tools and techniques to manage reputational risk
No one has taken formal responsibility for reputational risk
Poor co-ordination between the board, risk function, corporate
Communications, etc
Poor communications with external stakeholders
Too many reputational threats to manage
Management is too internally focused/unaware of external perceptions
Weak governance/internal controls
 
 
 
15. If you are into Banking, is Reputation Risk well described in the ICAAP Document (Pillar II of Basel II)?


Other (Please Specify)
 		 
 
 
16. Do you think that your organisation should more to manage reputation?
      
 
 
 
17. Media monitoring is a means by which the impact of the media coverage is assessed as positive, negative or neutral.  Appropriate action can be taken if it is negative.

Does your company have media monitoring aspects in place?
      
 
 
 
18. Your valuable opinion/thoughts/suggestions regarding reputation risk:
 
 
 
 
 

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