Municipality of Cumberland Customer Service Survey
Answers marked with a * are required.
Customer Service Questionnaire
Tell us how we did today.
The Municipality of Cumberland is committed to providing
excellent customer service and want to hear from you
1.
Which department did you contact?
*
Finance
Administration
Solid Waste
Recreation
Planning & Development
Public Works
Unknown
2.
Who did you speak with?
*
3.
Were your concerns handled in a timely manner?
*
Yes
No
4.
Did staff take time to listen to your concerns?
*
Yes
No
5.
Were you given clear, concise information?
*
Yes
No
6.
How could the service you received be improved?
*
Employees could be friendlier
Employees could communicate better
Service could be faster/more efficient
Employees could be more courteous
Service was great, staff were friendly, courteous and helpful
7.
Please rate your overall experience.
*
Poor
Fair
Good
Excellent
8.
Please rate the office hours
*
Poor
Fair
Good
Excellent
9.
Please rate the parking and building accessibility
*
Poor
Fair
Good
Excellent
10.
Please rate the appearance of the office
*
Poor
Fair
Good
Excellent
11.
Please rate the wait time before you were seen
*
Poor
Fair
Good
Excellent
12.
Name (Optional):
13.
Phone Number (optional):
14.
email address (optional):
15.
Additional Comments:
Tell us how we can provide better service:
Created with eSurveysPro.com
Survey Software
.