Corporate Executive Online Questionnaire - 2014
Answers marked with a * are mandatory
Dear Decision Maker!
The International Customer Experience Survey aims to explore the opinion of the Managers in the relevant business segments, to provide a comprehensive analysis about the state of Customer Experience, the current trends and to compare the opinion of corporate executives with customers'. DEVELOR CX Survey is the only comprehensive research regarding the topic that is being extended in the CEE region.
It takes only 20 minutes to fill the questionnaire. All participating in the Research will receive the official International CX Study the lastest at the beginning of 2015.
Thank you for contributing to the success of the research with your answers. The results will be presented in all countries involved at an official event as well. You will be informed about the place and time of the Survey result presentation in time.
Zsolt Pozvai
Chief Executive Officer
DEVELOR International
1.
E-mail address:
*
2.
Company name:
*
3.
Name, position:
4.
What is your opinion about your company’s growth prospects for the coming three years?
I expect significant increase
I expect increase
I expect stagnation
I expect decrease
I expect significant decrease
5.
When you consider your customers’ expectations toward your company, which of the statements below best describes your situation regarding the changes that took place in the past three years?
Significantly increasing expectations
Minimally increasing expectations
Same level of expectations
Decreasing expectations
Significantly decreasing expectations
6.
To what extent is your company prepared to provide an excellent customer experience (CX)?
1 – Fully prepared
2 – Mostly prepared
3 – Slightly prepared
4 – Not prepared at all
7.
If you had to evaluate the customer experience provided by your company, on what level would you place it?
1 – Extremely high level
2 – Good
3 – Medium level
4 – Low level
5 – Very low level
8.
How much chance do people have for development on the following hierarchy levels at your company in terms of customer experience (1 – very small chance for development; 10 – great chance for development)? Please rate your answers line by line.
Chief Executive
Top management
Middle management
Lower management
Employees
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