NYAS Helpline Feedback Survey

Answers marked with a * are required.

1. How quick was your call answered? *

Did not get through
Slower than expected
As expected
Quicker than expected

2. Did you feel supported during the call?

I don't think that I was being listened to
I feel I was being listened to
The adviser understood my needs
Very responsive and professional

3. How would you rate the service that the Helpline provides?

Poor
Average
Good
Excellent

4. Would you use this service again?

Never
Possibly
Yes
Without question


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