NYAS Helpline Feedback Survey

Answers marked with a * are required.

1. How quick was your call answered? *

Did not get through

Slower than expected

As expected

Quicker than expected

2. Did you feel supported during the call?

I don't think that I was being listened to

I feel I was being listened to

The adviser understood my needs

Very responsive and professional

3. How would you rate the service that the Helpline provides?

Poor

Average

Good

Excellent

4. Would you use this service again?

Never

Possibly

Yes

Without question


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