NATA DIAS Client Survey
  Dear Valued Client,

Having recently successfully completed your NATA DIAS Audit, please help us to improve our services by answering the following questions.

Thank you.

Please note that whilst completion of practice information is optional, without this information no specific response can be provided. Individual surveys will remain confidential.
 
Practice Information (Optional)
Practice Name
Practice Contact
LSPN
 
 
 
Which of the following best describes your practice/s?  *







       		 
 
 
Does your organisation have multiple LSPNs accredited under DIAS with NATA? *









       		 
 
 
1. The correspondence advising of the upcoming audit: *
  Strongly Disagree Disagree Undecided Agree Strongly Agree
a) Are the email reminders useful?
b) Is the content of the email reminders helpful in preparing for your upcoming audit?
c) Are the email reminders too frequent?
 
 
 
2. Are the resources available on the Compliance Checkpoint "Dashboard": *
  Strongly Disagree Disagree Undecided Agree Strongly Agree Not Applicable
a) Useful in helping you prepare for the audit?
b) Utilised when you prepare for your audit?
 
 
 
3. What resources would you like to see available on the Compliance Checkpoint “Dashboard”?
 
 
 
4. Is the format of the audit questionnaire easy to understand? *
 
 
 
5. Service Delivery: *
  Strongly Disagree Disagree Undecided Agree Strongly Agree Not Applicable
a) Were NATA staff helpful in ensuring the requirements were understood?
b) Were the NATA staff effective and professional in dealing with you and your staff?
c) Have your requests been responded to in a reasonable time frame?
d) Did you feel the DIAS Standards were applied consistently amongst DIAS staff?
 
 
 
6. How would you rate the value for money of the service? *




      
 
 
 
7. How likely is it that you would recommend NATA as a DIAS Accreditor?  *
 
 
 
8. How do you feel we could improve our service delivery?